The most common cause of the error in such a situation is usually a problem with the Amazon Prime Video app, which can be due to a bug or an outdated application. It is also possible to get the Amazon Error code 5004 on Apple TV, PS4, and Xbox, if you are streaming your content through these devices. Remove and re-install Amazon Prime Video App When the data becomes corrupted, it can cause a conflict with the real website data causing sign-in to fail.Ĭlearing the cache and cookies will remove the corrupted data, allowing you to sign in without problems. If you are accessing Prime Video through your computer, cached data and cookies can be another cause of error code 5004. Disabling these programs can help to fix these issues, thus allowing you to be able to sign in. For VPN and proxy, traffic encryption and rerouting can cause you to experience problems accessing the servers.įirewall and antivirus, on the other hand, can block your connection, leading to failed sign-in. VPN, proxy, firewalls, and antivirus programs are other causes of connectivity issues. Disable VPN, proxy, firewall, and antivirus security programs If there is a problem, contact your internet service provider for troubleshooting. Therefore, if you are getting error code 5004, one of the first areas you should check on is the connection.įirst check that you can access the internet, then perform a speed check to ensure that your connection is stable. One of the top causes of authentication issues with Amazon Prime Video is an unreliable internet connection.Ĭonnectivity issues such as slow or fluctuating internet can lead to problems when accessing servers. Ensure you have a stable internet connection A bug problem with the Amazon Prime app.Using VPN or Proxy or if your network or computer has a firewall.Below is a look at some of the common causes: What causes Amazon Prime error code 5004?īefore looking at solutions, it is first important to understand what causes the error on Amazon Prime Video. What this means is that you are unable to access any of your favorite content.īut worry not! Below, we have compiled all the information you need to fix this error when it occurs. One of the most common of these errors is the Amazon Prime Video error code 5004.Įrror code 5004 is an authentication error that occurs when you are trying to sign in to Amazon Prime servers from your streaming device. However, like with most other streaming entertainment services, Amazon Prime experiences some technical errors from time to time. From the latest TV shows and movies to on-demand films, there is no shortage of content to keep you entertained. Amazon Prime Video is one of the top entertainment services.

Amazon error 1079